Shipping & Returns
Orders ship from our warehouse in Vancouver. Your package will be shipped within 3-5 business days of your order being placed. You will receive a shipping confirmation email with tracking information. Linen swatches do not have tracking.
We offer free ground shipping in Canada on orders over $150, and offer $10 CAD flat rate shipping in Canada on orders under $150 via Canada Post.
For shipping to the US, orders under $200 are $8 USD flat rate and over $200 are $12 USD flat rate. All duties are already included in the price and will not be charged, and taxes if applicable will be calculated at checkout. US orders typically take up to 7 days to clear customs.
For international orders shipping is calculated at checkout or alternatively send a note to firstname.lastname@example.org and we can find the best rate for your package.
We ship linen swatches if you wish to order and feel the fabric.
Shipping costs are non-refundable.
Last Light is not liable for shipments lost in transit. If you believe your shipment has been lost please send a note to email@example.com and we will attempt to locate your package. Refunds will not be issued for lost packages.
We offer free shipping on linen swatches so you can see and feel the fabric in person in advance of your purchase. Returns are accepted for unused, unwashed goods in original condition returned within 30 days of receipt. Linens must be returned in original packaging.
Return shipping, international shipping and duties and taxes are non-refundable. To initiate a return, please email firstname.lastname@example.org with your order # and the products you'd like to return and reason for return. We'll contact you with instructions on next steps to process.
We charge a restock fee to help cover the cost of return shipping and to offer a pre-paid return label. Canadian returns have a $8 CAD restock fee and US returns have a $20 USD restock fee.
If you would like to exchange an item please initiate a return and place a new order.
Linens are a wonderful gift to give and receive and we love love shipping them to customers. Reach out if you need help with colours or sizing at email@example.com.
If you're not sure what to give or want to let the recipient chose then gift cards are a great option. Our e-gift cards are delivered by e-mail with instructions on how to redeem. Gift cards cannot be redeemed for cash and are non refundable. Returned items purchased on a gift card are credited back onto a gift card.
If you've received a gift and would like to exchange please reach out to firstname.lastname@example.org.